Frequently asked questions
Everything you need to know about booking, pick-up and payment. Can't find your question? Call us or message us on WhatsApp.
Booking & prices
Is the price per person or per vehicle?
Per vehicle. Whether you travel alone or as three in the E-Class, the price stays the same. For 4 to 8 passengers the Mercedes Vito price applies.
How far in advance should I book?
As early as possible, especially for Saturdays in the winter season and during school holidays. We are happy to accept short-notice bookings, even on the same day by phone, if a vehicle is available.
When is my booking confirmed?
As soon as you receive our confirmation by email or WhatsApp. It includes your fixed price, pick-up time and meeting point.
Are there surcharges for nights, weekends or holidays?
No. The confirmed fixed price applies around the clock and on every day.
Pick-up & waiting time
Where do I meet my driver at the airport?
In the arrivals hall, right after you exit the baggage area. Your driver holds a sign with your name. The day before, we send you the driver's name and phone number.
What happens if my flight is delayed?
Nothing you need to worry about. We track your flight and adjust the pick-up. Waiting time after landing is always free.
My luggage is lost. Will the driver wait?
Yes. Just let us know by phone or WhatsApp and your driver will wait until you have filed the lost luggage report.
When will I be picked up for the return trip?
We work out the pick-up time from your flight departure, the route and the expected traffic and let you know. On Saturdays we allow extra time.
Luggage, skis & children
Do skis cost extra?
No. We carry skis, snowboards, ski boots and cross-country equipment free of charge. Please tell us how much you are bringing when you book so we can plan the right vehicle.
Do you provide child seats?
Yes, free of charge: baby seats, child seats and boosters. Tell us your children's ages and the right seat will already be fitted at pick-up.
Can I bring my dog?
Yes, by prior arrangement. Please mention it when you book.
Payment & cancellation
How do I pay?
Directly to the driver, in cash or by card. Business customers can pay by invoice.
Can I cancel free of charge?
Yes, cancellation is free up to 24 hours before the agreed pick-up time. If the airline cancels your flight, there is no charge either.
Can I change the date or time?
Yes, just send us a message. Changes are free as long as a vehicle is available.